Customer Support Specialist - Promotional Products
Listed on 2026-09-18
-
Customer Service/HelpDesk
Customer Service Rep -
Sales
Customer Support Specialist - Promotional Products
Full Time Hicksville, NY, US
Salary Range: $23.00 To $25.00 Hourly
Who We AreNC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over3,000 products across:
Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods
With
50+ years of award-winning experience
, we proudly service distributors nationwide.
At NC Custom, We Make Cool Stuff!
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do:- Manage calls & emails: order status, tracking, production questions
- Provide quotes: product, freight, and program pricing
- Follow up on large repeat orders, samples, and sales initiatives
- Support Outside Sales with administrative tasks
- Work with production teams on order updates & custom projects
- Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
- Strong computer skills: updating accounts, tracking calls, accurate record-keeping
- Detail-oriented with excellent follow-up and communication skills (phone/email)
- Time management and prioritization in a fast-paced environment
- Customer-first approach with problem-solving and listening skills
- Comfortable working cross-functionally under deadlines
This is your chance to grow your career with a thriving, well-established Long Island company
.
This is an in-person position located in Hicksville, NY.
We are an Equal Opportunity Employer.
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