Floating Teller - Suffolk Region

It Starts With Our Employees

Four Leaf’s ultimate goal is to provide best‑in‑class member and employee experiences, beginning with hiring incredible people and giving them a great place to work.

The Floating Teller contributes to the success of multiple branches and the region by delivering exceptional member experiences while processing transactions and fostering long‑lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships, share product knowledge solutions, identify member needs, and refer members to the platform or business partners when an additional opportunity is identified.

• Effectively process financial transactions utilizing Four Leaf systems in accordance with established policies and procedures, including deposits, withdrawals, payments, issuing bank checks, money orders, gift cards, Speed Deposit and Night Drop transactions when applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements, such as check holds while adhering to funds availability policy.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary, manage teller line and drive‑up traffic to limit waiting times.
• Be flexible to work at different branches within the region and potential to report to branches in other regions based on business needs.

• Provide exceptional member experiences by cultivating relationships and welcoming members as they enter the branch.
• Identify member needs and recommend beneficial products and services, referring members to the platform or business partners.
• Assist with lobby management by checking in with members waiting for platform services and process requests managed at the teller line (e.g., printing of debit cards, submitting fraud claims and disputes).

• Support the branch by participating in opening/closing procedures, daily reports, audit tasks, and dual control.
• Maintain controls, reconciliations and reports as needed, including verifying currency, balancing individual cash boxes/cash recyclers (TCR), daily reports, CTRs, SARs.
• Stay abreast of and adhere to policies, procedures, and banking regulations, and identify and handle existing, emerging risks and fraud trends to minimize exposure to members and Four Leaf.
• Comply with all aspects of the Bank Secrecy Act, Anti‑Money Laundering, and Office of Foreign Asset Control.

• Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.

High School Diploma or GED, 1‑4 years of customer service and cash handling experience, proficiency with PC, Windows and the internet, detail‑oriented, strong organizational skills, superior member service, excellent communication, and time management. Flexible to travel and work in other branches based on business need.

The expected salary for this role is $20 per hour. Four Leaf Federal Credit Union provides a range of benefits:

• Medical, dental and vision coverage
• 401(k) plan with employer match
• Reimbursement programs and wellness programs
• Annual performance‑based bonus
• Competitive 401(k) and tuition reimbursement
• Flexible work options, volunteer opportunities, and clubs & sports
• Food truck days and water‑cooler chats with executive teammates

We encourage applicants of all backgrounds to apply. Four Leaf Federal Credit Union is an equal‑opportunity employer.