Commercial Loan Operations Administrator Sr

Position Title

Commercial Loan Operations Administrator Sr.

Hicksville, NY 11801

The Senior Commercial Loan Operations Administrator provides key clerical and administrative support within the Commercial Loan Operations team, managing loan documentation, preparing physical and digital loan files, coordinating document imaging, and supporting overall workflow. This role does not require loan system entry but is critical in ensuring that the documentation and compliance components of commercial loans are well‑organized and audit‑ready.

• Prepare, organize, and maintain physical and electronic loan files in accordance with internal policies and regulatory guidelines.
• Review loan documentation for completeness and file accuracy before imaging or record retention.
• Coordinate document scanning, indexing, and quality assurance with internal systems or third‑party vendors.
• Track receipt of executed loan documents and supporting materials from internal teams and external parties.
• Maintain and monitor loan file checklists and exception reports to ensure timely resolution of outstanding documentation.
• Support post‑closing documentation tasks such as filing UCCs, scanning titles, or verifying recorded documents.
• Respond to internal documentation requests or audits by retrieving and providing necessary materials.
• Assist with mailroom coordination, file archiving, and secure destruction of aged physical loan records as needed.
• Collaborate with associates and managers to ensure operational continuity and support departmental workflow.

Performs special projects and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards, and completes required compliance trainings.

• High School or High School Equivalency (GED, HiSET, TASC) or a foreign equivalent; or equivalent combination of education and experience.
• Minimum 6+ years of experience in a large commercial bank or related financial institution.
• Undergraduate degree preferred, especially in Business, Finance, Accounting, or a related field.
• Experience with loan syndications, participations, and intercompany transactions.

• Proficient in Microsoft Excel and Word.
• Strong knowledge of Commercial Loan Servicing, including CRE, C&I, construction, and SBA loan products.
• Experience using commercial loan systems such as nCino, ACBS, AFSVision, LoanIQ, or similar platforms.
• Ability to review and interpret loan documents and translate terms into accurate system entries.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills with a team‑first mindset.
• Ability to build and maintain effective relationships with stakeholders.
• Commitment to a positive work culture and productive work environment.

The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Pay range: $26.17 – $39.39 per hour.

Flagstar is an Equal Opportunity Employer. Consequently we are committed to providing clear and accurate compensation information in accordance with applicable laws.