Payment Processing Specialist

Payment Processing Asst. Unit Manager

Job Summary – Asst. Unit Manager Payment Processing Role & Responsibilities:

Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processing

Ensure transactions are processed accurately and within cut-off timelines and SLAs

Act as primary escalation point for operational issues, client queries, and payment exceptions

Manage production stability during high-volume cycles, peak days, and month-end periods

Ensure daily, intra-day, and month-end settlements are completed on time

Monitor cash positions, funding requirements, and prefunding models

Capable of independently leading & managing the day-to-day operations

Process management

People management

Client relationship

Internal Stakeholder Relationship Management

Audits & Compliance

Manage returns, adjustments, reversals, chargebacks, and rejects

Oversee daily transaction, GL, suspense, and nostro/vostro reconciliations

Ensure reconciliation between core banking systems, payment platforms, clearing files, and settlement reports

Drive aging resolution of open items, root cause analysis, and corrective actions

Identify opportunities for reconciliation automation and straight-through processing

Maintain strong audit trails, MIS, and control documentation

Proactive to understand the process, doing RCA & putting mitigation plans in place for issues

Play an integral role in continuous improvement of reporting processes

Developing relationships with the business and ensuring span adds maximum value

Manage ad hoc project work of Client

Point of contact for Clients & Internal stakeholders

Skills and Qualification – Hands on experience & nuances of operations related to Payment processing

Excellent people management skills, Issue resolution & leading by example

Excellent client facing capabilities in terms of managing escalations & relationship

Excellent communication (Written & Verbal English)

Networking capability

Analytical (Tactical & Strategic) & forward-thinking mindset

Hands on experience resource management (Billable & Buffer headcount)

Flexible to travel & work between locations for business reasons

Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client

Good understanding NACHA, Fedwire/CHIPS/SWIFT

Strong knowledge of Payment processing rules and Dispute Handling

Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals

Proficiency in bank account validation, exception handling, reconciliation, and settlement processes

Ability to operate in high-volume, deadline-driven environments while maintaining accuracy

Behavioral

Skills:

Flexible to do Over Time duty if required.