Customer Documentation Processing Specialist

Position Title:

Customer Documentation Processing Specialist

Location:

Hicksville, NY 11801

Job Summary:

The Customer Documentation Processor is responsible for Process Restraining Notices, Information Subpoena, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Process W-8

BEN, W-8

BEN-E and CIP for new foreign customers. Responsible for processing back up withholding and non-resident alien certification. Assists customers and branch personnel with questions regarding the process served on the Bank.

• Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.
• Places holds on accounts with regards to process served.
• Collect legal processing fees.
• Send notification letters to customers.
• Prepare responses to Information Subpoenas.
• Remove holds when accounts are released.
• Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters.
• Maintain and scan files into OnBase for file maintenance and storage.
• ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Required Qualifications:
  
  Education level required:
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ Years related experience.
• Preferred Qualifications:
  
  Education level preferred:
  College, Vocational or Associates Degree (2 years or equivalent).
• Job
  
  Competencies:
  
  Excellent reading and communication skills. Computer literate in Microsoft office applications. Detail orientated. Ability to read and understand legal documentation. Ability to discern when a situation requires additional legal assistance from supervisors.
• Travel requirements: N/A
• Physical demands (ADA):
  The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.

Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range: $18.58 - $28.84

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity.

We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive.

Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Employer For more Information:  Member FDIC/Equal Housing Lender