Transcon Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Scope

Provide exceptional customer service on inquires, assists customers by effectively fulfilling customers needs.  Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

Key Deliverables

Employee Satisfaction

+ Participate in Employee Performance Reviews and 1:1s.

+ All team members to complete 52 hour training per year (4.33 per month).

+ All team members to complete all mandatory training timely.

Service Provider Management

+ Ensure to work only with 100% approved Suppliers and vendors.

+ PU&D connectivity

Culture

+ Exemplify Our Culture, Mission and Goals.

+ Follow the 10 Critical Success Factor.

+ Help build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

Operations & Compliance

+ Comply with company controls, policies, procedures, processes.

+ Participate in daily huddle meetings and Supervisor meetings weekly.

+ Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and operational excellence:

+ Performance Management:
Support oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.

+ Exception Management:
Help key all exceptions to provide visibility internally (controlled) and through interacting with our customers (uncontrolled).

+ Help identify areas to improve efficiency to offer customers better cycle times, service while improving margins.

+ Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.

+ Make certain that client specific instructions are followed to properly process shipments and invoices.

+ Properly use all Expeditor systems and tools.

+ Ensure that all correspondence within business unit is handled timely and professionally.

+ Maintain highest compliance levels for all applicable Transcon requirements.

+ Escalate issues to Lead and Supervisor when needed.

Security, Health and Safety

-Responsible to inform immediately to the Branch's Health and Safety representative any unsafe condition that could put employees at risk in the work place environment.

-Responsible to inform immediately to the Branch's Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt

Finance

+ Comply with all our policies, including the credit policy.

+ Ensure accurate and timely billing of customers and vendors.

To be the most effective in this position we are looking for the following skills and experience:

+ High School Diploma or GED Equivalent.

+ Preferred - 6 months to 1 year of experience in the logistic field or domestic transportation.

+ Customer Satisfaction oriented.

+ Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication.

+ Time management skills and attention to detail.

+ Problem solving skills

+ Strong organizational skills and ability to multitask.

+ Ability to complete the activities within standard procedures, guidelines and office policies.

+ Self-driven personality and good business sense are expected.

+ Availability to work in the warehouse.

+ Computer skills, including knowledge of Microsoft Word and Excel applications.

+ English and Spanish fluency.

+ Active Listening Skills

+ Build customer loyalty.

+ Commitment to Exemplify our culture at all times.

All your information will be kept confidential according to EEO guidelines.