Student Account Processor

High Point University’s Student Account Processor for the Office of Student Accounts processes payments for tuition and related fees. Reconciles cashier transactions with Colleague/Datatel and/or internal reports on a daily basis. Helps to maintain the undergraduate student account population to assist in facilitating the invoicing and collections of tuition statements. Assist in answering the phones and Student Accounts email box as needed.

QUALIFICATIONS:

Education, Experience and Training:

Minimum of two (2) years of experience in customer service and accounting-related functions required.

Associate degree in Accounting, Business Administration, Finance, or a related field preferred.

Experience working in a higher education environment preferred.

Knowledge, Skills, Ability:

Knowledge of basic accounting principles

Knowledge of accounts receivable and bank reconciliations

Knowledge of banking deposit software

Knowledge and ability to utilize the Internet, Microsoft Office software, and Datatel software or a related higher education software package

Ability to use the computer keyboard, including ten key calculator

Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities

Strong interpersonal skills and the ability to work effectively with internal and external personnel

Ability to work in a fast-paced environment

Strong customer service skills, including phone and email

Strong organizational and time management skills

Ability to appropriately handle confidential information

Attention to detail and high level of accuracyESSENTIAL FUNCTIONS :

Receives incoming mail daily, distribute and post accordingly

Enters all student AR and Non-AR related payments into Colleague/Datatel Processes daily deposit to Pinnacle Bank Maintains sufficient cash drawer balance, count drawer and agree total to GL balance on a weekly basis

Reconciles cash receipts with Colleague/Datatel daily

Processes all returned checks when notified by Business Office Posts all scholarship payments and submit copies to Student Financial Planning for posting

Responsible for taking in-person application payments for study abroad programs, instrumental tours and other miscellaneous programs

Responsible for processing student payments for parking violations and have them marked paid in parking system software

Responsible for taking in-person deposit payments as needed for matriculation, learning excellence, etc.

On a weekly basis, on Thursdays, receive the weekly check refunds from the Business Office, reconcile them with the completed refund sheets from the Data Analyst and then mail out the checks accordingly

Helps maintain student accounts for invoicing and collecting payments

Assists in answering phones; including resolving issues when possible, routing calls and taking messages

Assists in responding to emails from the Student Accounts email box as needed

Assists in other office functions as neededSUPERVISORY RESPONSIBILITIES :

None ACCOUNTABILITY:

The incumbent works closely with the Senior Associate Director and Assistant Director of Student Accounts to ensure compliance with University policies.

For more information about this position, please contact Megan Inch, Associate Vice President for Student Accounts and Financial Planning at minch
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