Hybrid Executive Assistant

Position summary The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned. The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.

Location:

Columbus, OH

Schedule:

Mon‑Fri; 8:30am-5:30pm EST

Pay: $30.75 - $31.50/hour

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short‑term & Long‑term Disability
• Healthcare & Dependent Care
• Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free on‑site Gym
• Onsite Café
• Company Provided Parking
• Additional Employee Perks and Discounts

• Utilize appropriate logs and/or tracking software for all administrative support work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
• Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• Use established procedures, standards and formats to complete administrative requests to client satisfaction
• Communicate with team members, lead, supervisor or client on job or deadline concerns or issues
• Meet contracted deadlines for service delivery and completing all work
• Troubleshoot basic software or hardware problems and basic equipment problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on own work and that of others, as requested
• Adhere to Williams Lea policies and client site policies
• Use equipment and supplies in a cost‑efficient manner
• Oversight for confidential company information including but not limited to corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information
• Complex calendar and meeting coordination, including ability to make decisions on behalf of the supported professional
• Complex travel bookings, including accurate planning of multi‑leg international trips
• Communicate and respond in an effective and professional manner on behalf of the supported professional
• Ensure that job tickets are properly filled out before beginning work
• Assist in developing training plans and process maps for the administrative operation and deliver training plans to a team of administrators
• Serve as a subject matter expert and resource for junior employees
• Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
• Prioritize workflow and efficiently multi‑task while maintaining professionalism and composure under immediate deadlines
• Answer telephone, emails, and place service calls when needed

• Associate degree or advanced degree preferred; commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry, or experience performing administrative duties for a Williams Lea client operation for a minimum of 3 years or more
• Formal education and/or training may be considered in lieu of experience
• Excellent calendar management experience and skills, including the coordination of complex executive meetings
• Advanced proficiency in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiarity with other software programs for providing administrative support
• Previous experience scheduling travel…