Operations Coordinator

At STITCH Design Shop, great design doesn’t happen without great people behind the scenes keeping everything running. Our award-winning work across commercial, residential, and community space sectors is built on a foundation of strong operations, and the Operations Coordinator is an important part of this. In this role, you will execute the daily tasks that keep our studio humming: supporting the team, managing the details, and making sure nothing falls through the cracks.

Our ideal candidate is a true team player, flexible, resourceful, and ready to roll up your sleeves and dig in. Whether juggling competing priorities, jumping in where needed, or proactively solving problems before they arise, you thrive in a fast-moving environment and take pride in being a person others can count on.

• Front of House – Serve as the welcoming first point of contact for visitors, calls, and firm communications, setting the tone for STITCH’s culture and client experience.
• Coordination – Manage calendars, phone systems, and vendor relationships (cleaning, maintenance, internet, etc.) to keep the studio running seamlessly.
• Procurement – Oversee ordering and organization of supplies, snacks, catering, and services, ensuring the studio is always fully stocked and functional.
• Environment – Maintain organized, well-functioning studio spaces that reflect the STITCH brand and support a productive team.

• Vendor Management – Manage vendor onboarding and maintain accuracy of tax documentation, COIs, payment preferences, and terms through annual updates.
• Invoicing – Execute monthly client invoicing with precision and ensure timely collection of receivables.
• Record Keeping – Maintain comprehensive vendor billing records within the firm’s systems and support development of the annual office budget.
• Accounting Fundamentals – Working knowledge of invoicing, accounts payable, and accounts receivable, with hands‑on experience applying these in a professional setting.

• Project Startup – Coordinate client onboarding and project startup processes across platforms (MS Teams, BQE Core) to ensure every project launches smoothly.
• Technology – Track and manage internal technology inventory; provide backup support for systems and processes as needed.
• People Operations – Coordinate recruiting, hiring, and onboarding efforts that bring great people into the STITCH family.
• Adaptability – Proactively support Operations across functions with a resourceful, can‑do attitude.

• Events – Coordinate Lunch & Learns, internal events, and team initiatives that strengthen the STITCH community.
• CRM – Maintain CRM data and administrative needs to keep client relationships organized and actionable.
• Content – Support the project photography process and assist with marketing initiatives as needed.
• Property Coordination – Support property contracts and documentation with accuracy, and assist with maintenance and tenant communication.

• Bachelor’s degree in Business or equivalent combination of education and relevant work experience (preferred); 3+ years of administrative or related experience (required).
• Demonstrated proficiency in Microsoft 365, including advanced Excel, Word, and Outlook.
• General working knowledge of Quick Books or related accounting software strongly preferred.
• Strong organizational aptitude and attention to detail when working with financial, operational, and marketing data.
• High level of professionalism and discretion with confidential information.
• Proven ability to coordinate across teams and manage competing priorities effectively.
• Valid driver’s license required.

STITCH offers industry‑competitive pay and a robust benefits package, including medical and vision insurance, PTO, flexible work options, a simple IRA plan, access to a certified financial planner, a qualified 529 college savings program, and short‑term disability.

Characteristics of working conditions and physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this…