Processing Assistant III - Archdale

Job Title

The primary purpose of the position is to perform a variety of customer service, office, and/or technical tasks to accomplish the specialized collection and processing information, documents, or materials.

Employee independently performs a moderate variety of tasks in the areas of public contact, records, reports, and file maintenance within specific procedural and operational guidelines.

• Welcomes on-site visitors, determines nature of business, answers questions about the agency, determines the proper routing for the customer, places customer in the appropriate work queue, and announces visitors to appropriate personnel as described by current policy.
• Answers incoming telephone calls, determines purpose of calls, answers questions of a general nature about the agency, and forwards calls to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Receives incoming correspondence or communications of various natures including in-person (face-to-face), mail, financial instruments such as checks or cash, phone calls, and electronic media of all types.
• Produces digital copies of documents, correspondence, and/or communications for processing and retention purposes.
• Processes documents, correspondence, and/or communications in accordance with established policies and procedures for the area of assignment.
• Ensures appropriate material or data is delivered to the correct employee in a timely fashion according to established procedures.
• Creates new records as necessary. Updates data in existing records.
• Eliminates outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
• Coordinates information within and between units and divisions.
• Completes forms, reports, correspondence as required by established processes.
• Works with all types of media to manage, process, report, communicate, and record all types of information including various computer applications and manual filing systems.
• Maintains and compiles data and prepares statistical reports related to functions performed.

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Bilingual Preferred