Traffic Management Center Operator

About Us

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26‑mile I‑77 Express project as part of a public‑private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general‑purpose lanes on I‑77 between uptown Charlotte and Mooresville. I‑77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

We put our people first, focusing on professional and personal growth, promoting from within, and offering competitive insurance benefits, paid time off, and a matching 401(k) program.

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and dynamic toll pricing on the I‑77 MP’s Managed Lanes Projects. The operator is the eyes and ears for detection and management of all activities handled by the TMC and provides administrative support to the Operations and Maintenance department for efficient operations.

• Serve as the point of contact for third parties requiring assistance on the I‑77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.) and dispatch incident support when needed.
• Monitor CCTV from within the Traffic Management Center and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support.
• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department.
• Assist in processing and inputting data into the maintenance management system and generating monthly and quarterly reports.
• Maintain an accurate record of events and log data.
• Assist in the efficient transfer of data, activities, and schedules.
• Prepare routine and complex correspondence, including letters, memoranda, and reports.
• Assist in the preparation of operating procedures, procurement and purchase processes.
• File hard copies of logs, forms, records, correspondence, and documents and load files into the electronic document management system.
• Establish and maintain filing systems and support document control.
• Coordinate, collect, and prepare information packets required for the submittal of insurance claims.
• Provide human resources administrative functions for the O&M department.
• Coordinate meeting arrangements.
• Greet visitors, field calls, and take messages.
• Perform other administrative/support duties as assigned.

• Associate degree from an accredited college or university preferred in a related transportation or technical field, or directly relevant experience in a TMC environment.
• 0–3+ years of experience required, in a transportation, public safety, or commercial operations environment, or similar.

• Ability to interact with colleagues in a self‑managed team structure.
• Must be able to multitask, problem‑solve, and implement innovative processes within a fast‑paced environment while remaining calm and effective under pressure.
• Ability to coordinate real‑time activities and initiate immediate priorities, for self and support.
• Good teamwork skills and an active working attitude required.

• Demonstrated proficiency with Microsoft Office and other PC‑based programs.

The work schedule includes alternate work hours, including weekends and night shifts. The office environment is typically quiet with low noise levels, though employees may talk and laugh. Effective communication is essential; you will spend most of your time sitting and/or walking around the office, possibly working long hours to complete projects and reports. Specific vision abilities required include adjusting focus as needed to use a computer and interpret events on the video wall.

Lifting or moving up to 25 pounds may be required occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.