Learning and Teaching Administrator

Job Overview

Learning and Teaching Administrator for the Department of Engineering. You will provide a professional, efficient administrative service supporting teaching, learning and assessment activities from student recruitment and enrolment through to graduation.

• Provide excellent and timely administrative service to students and colleagues.
• Resolve routine queries and support student information needs.
• Collect, organise and record data (marks entry, feedback) and produce reports.
• Promote wellbeing arrangements for staff and students.
• Apply professional and regulatory standards, e.g. data protection.
• Monitor assessment submissions and student progress, follow up procedures and draft routine correspondence.
• Use standard office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint).
• Update key business documentation (SOPs, handbooks, learning environment, student concession requests).
• Make arrangements for events, meetings and recruitment activities.

• Resolve queries and refer complex issues to senior colleagues.
• Assist team in organising and providing services from enrolment to graduation.
• Seek and incorporate feedback to improve services.
• Record and share information such as marks and feedback.
• Liaise with staff, external agencies and professional organisations.
• Prepare and support meetings, working groups and committees.
• Perform other reasonable duties.

• Five GCSEs (or equivalent) including English Language and Mathematics or a post‑16 qualification.
• Demonstrable experience of working in a busy office, delivering front‑line administrative services to a high standard (
  * weight).
• Experience managing time to meet deadlines under pressure, maintaining accuracy (
  * weight).
• Experience providing advice and guidance to colleagues and customers.

• Excellent spoken and written communication skills.
• Strong digital competence with Microsoft 365, digital booking systems and other software.
• Proactive, initiative‑driven problem solving and pragmatic decision making (
  * weight).
• Commitment to continuous professional development.
• Experience participating in networks to share good practice.
• Experience working in Higher Education.

• CV.
• A table demonstrating how you meet each criterion in the person specification.

We welcome applications from candidates with disabilities, neurodiversity and long‑term health conditions and pledge fair treatment throughout recruitment. Adjustments are made where reasonable during the interview process and the role.

• 27 days annual leave plus 8 public holidays and 4 purposeful days (total 39 days).
• Parking, cycle‑to‑work scheme and discounts on local transport.
• Discounts via the benefits portal (supermarkets, retailers, IT products, restaurants, attractions).
• Outstanding on‑site nursery and holiday camps for children aged 5‑16.
• Health and wellbeing support, discounted membership to sport and gym facilities and a 24‑7 Employee Assistance Programme.
• Volunteer opportunities within the local community.
• Generous pension scheme.
• Family‑friendly policies: maternity and adoption leave more generous than many employers.

Learning and Teaching Manager:
Dr Charlotte Quarless – charl