Operational Process Consultant
Listed on 2026-06-26
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Business
Change Management, Business Systems/ Tech Analyst, Business Analyst
United Global Technologies
-null, NC, United States
Operational Process & Systems Optimization Consultant (Contract)
Position OverviewUnited Global Technologies (UGT) is seeking a highly experienced Operational Process & Systems Optimization Consultant to conduct a comprehensive operational assessment across the organization. This contractor will evaluate current workflows, systems, communication structures, and operational dependencies across HR, onboarding, recruiting, finance, offshore/onshore coordination, and administrative functions.
This is a 3–4 month contract role reporting directly to the COO.
Core Responsibilities Operational Process Assessment- Conduct comprehensive discovery sessions with department leaders and staff
- Review and document end-to-end operational workflows
- Map current-state processes across:
- HR
- Candidate onboarding
- Finance/accounting operations
- Offshore/onshore coordination
- Proposal and delivery support processes
- Identify operational bottlenecks, redundancies, manual dependencies, and communication gaps
- Assess all operational systems and platforms currently utilized by UGT
- Identify underutilized features, integration gaps, duplicate processes, and inefficiencies
- Evaluate system ownership, data flow, reporting capabilities, and process alignment
- Review opportunities for:
- workflow automation
- API integrations
- dashboarding and reporting
- approval routing
- operational visibility improvements
- Develop standardized process maps and workflow documentation
- Create current-state and future-state operational diagrams
- Build SOP recommendations and governance standards
- Document process ownership and accountability structures
- Recommend operational improvements and automation opportunities
- Prioritize initiatives based on business impact and implementation complexity
- Develop phased recommendations for operational scalability
- Identify opportunities to reduce manual effort and improve consistency across departments
- Provide recurring status updates to executive leadership
- Present findings, risks, and recommendations directly to the COO
- Deliver a final operational assessment and transformation roadmap
Comprehensive review of current operational structure, workflows, inefficiencies, risks, and dependencies.
Visual documentation of existing workflows across key business functions.
- systems currently in use
- system ownership
- process alignment
- integration opportunities
Recommendations for optimized workflows, ownership structures, communication standards, and operational scalability.
- automation opportunities
- integration recommendations
- quick wins
- longer-term operational improvements
- estimated operational impact
Framework for standardization, accountability, and operational consistency.
- key findings
- operational risks
- recommended improvements
- implementation priorities
- 7+ years in operations consulting, business process optimization, or operational transformation
- Experience with in staffing, professional services, government contracting, or consulting environments preferred
- Strong background in:
- workflow mapping
- process reengineering
- systems optimization
- operational scalability
- Experience working with offshore/onshore operational models preferred
- Strong executive communication and documentation skills
- Experience evaluating ATS, CRM, HRIS, finance, and operational systems
- Chief Operating Officer (COO)
- 3–4 Month Contract Engagement
Hybrid or Onsite Preferred for Discovery Sessions and Leadership Meetings
Work StructureHybrid or Onsite Preferred for Discovery Sessions and Leadership Meetings
Success Metrics- Operational workflows are fully documented
- System utilization gaps are identified
- Automation opportunities are clearly prioritized
- Operational inefficiencies are reduced through actionable recommendations
- Leadership receives a clear roadmap for scalable operational improvement
- SOP and governance recommendations are established for long-term operational consistency
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