Community Associate, Business

1831 Eastchester Drive
1st & 2nd Floor
27265 High Point, North Carolina, USA

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center, and handling the administrative and support needs so customers can focus on running their business.

• Arrive before opening to prepare the center and inspect cleaning completion.
• Assist customers with Wi‑Fi changes, package deliveries, meeting room directions, projector setup, coffee recommendations, and general inquiries.
• Ensure services are correctly charged and invoices are accurate.
• Handle mail sorting and coordinate deliveries to customers.
• Support printing, billing questions, and open service tickets through the portal.
• Collaborate with the Community Manager to organize weekly networking events, create e‑invites, print posters, and promote the network to prospects.
• Facilitate break‑ups of group meetings and recommend nearby restaurants.
• Maintain a tidy center and prepare for closing.

• A good communicator, building strong professional relationships and empathizing with customers’ needs (ideally 1+ years of customer‑service experience).
• Happy taking ownership of problems and finding solutions.
• Positive, enthusiastic, adaptable to fast‑changing situations.
• Experience and confidence using Microsoft Office and basic IT equipment.
• Legally eligible to work in the country and at least 18 years old.

• Work‑life balance (no standard nights or weekends).
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (plus PTO accrual).
• Competitive 401(k) program with company match.
• Affordable and comprehensive health care for full‑time members (some options for part‑timers).
• A quarterly bonus program and an hourly rate of $17.40.
• A bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other consideration protected by federal, state, or local law.