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Senior Developer: VoIP Platform Architect & CRM
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2026-07-14
Listing for:
Maarkn
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
CRM System
Job Description & How to Apply Below
Nectar is one of Brazil's mid-market CRM players. They wanted a VoIP that didn't feel bolted on. I joined as Senior L2 to lead the product side of that vertical from architecture down to bandwidth optimization.
What I owned- Designed the multitenant architecture, the billing rules engine and the real-time provisioning flow.
- Owned the implementation of call recording, transcription and usage analytics.
- Tuned the audio codec negotiation to reduce bandwidth costs by ~30% without losing call quality.
- Partnered with product and ops on operator workflows, role-based features and onboarding.
- Shipped internal and national calling, recording and transcription as a first-class CRM feature.
- Stabilized real-time provisioning of extensions and DIDs through idempotent state transitions.
- Reduced incident frequency by rebuilding the cache layer with strict tenant scoping.
VoIP became a sellable add-on for existing CRM customers and a new acquisition channel.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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