Site Services Territory Manager - NC

The Opportunity

In this role, you will report to the region director of services and will work closely with the Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help regain time for science.

Shift: Monday - Friday, daytime.

Location:

North Carolina. A candidate residing in the Research Triangle area is required.

• Health and Wellness:
  Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day
  1)
• Time Off:
  Paid Time Off (PTO), company-paid holidays, choice holidays, etc.
• Financial Well-Being:
  Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage:
  Includes critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
• Recognition:
  Celebrate peers and earn points to redeem on gifts and products

• Education:
  
  High School Diploma or GED required. Bachelor's degree in supply chain, business, life sciences, engineering, or a related field preferred.
• Experience:
  
  8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required; 5+ years of formal supervisory experience, including supervision of supervisors.
• Collaboration Tool:
  Microsoft Office experience.
• This position operates across customer and company locations and requires regular travel. Domestic travel is expected at approximately 30–35%.
• Documented track record leading scope-level improvement initiatives with quantified business impact.
• Managing operating budgets and partnering on account-level financial reviews.
• Senior customer relationship management in a services or regulated environment.
• Pharmaceutical, biotech, medical device, or similar regulated client industries.
• Advanced proficiency with inventory management systems and analytics platforms.
• Strong business acumen, including budgeting and commercial fundamentals.
• Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent). Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools.
• Occasional lift, carry, push, or pull up to 25 pounds.
• Valid driver's license and reliable transportation required. Overnight travel required.

• Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes.
• Set operational priorities across the supervisor team and monitor execution through structured review cadences.
• Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director.
• Lead major operational events including new site implementations and significant scope expansions.
• Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions.
• Own the account or regional operating rhythm and ensure alignment across sites and teams.

• Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors.
• Lead recurring account business reviews with customer senior operational and commercial stakeholders.
• Influence and persuade customer stakeholders in sensitive and complex situations while preserving long‑term relationships.
• Proactively identify customer needs and translate into service enhancements and scope expansion opportunities.
• Partner with the commercial team on renewal strategy, scope expansion and pricing discussions.
• Represent the company in senior customer audits and strategic reviews.

• Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas.

• Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning.
• Build and actively manage supervisor succession pipelines across…