Program Manager; Market Access Hub Operations Job High Point area,North Carolina USA,Business

Position: Program Manager (Market Access Hub Operations)

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

The Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s).

The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.

Key Responsibilities

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
Manage the client relationship, gaining trust and building rapport
Manage day-to-day activity of program operations, including supervision of staff
Directly or through supervisors, drive assigned performance responsibilities of team and team members
Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
Strong ability to prioritize and manage personal schedule as well as the schedules of others
Work cross-functionally with internal stakeholders for program operational responsibilities
Contribute to the analysis and writing of client reports and other deliverables
Present program data, information, and insight to internal and external customers on a regular basis
Participate with Hub Services leadership and client team on initiatives to improve process and performance
Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
Travel on a limited basis to and attend related meetings/conferences as required
Participate in interviewing prospective…