Shift Manager

Sr Business Manager (Account Manager).As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing ou...

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

You’ll be based in our High Point, North Carolina location, where you’ll have the opportunity to work in a dynamic environment that fosters innovation and collaboration. You will support our Drug Production Division at Thermo Fisher Scientific and play an important role in our company's success.

Join our team as a Senior Business Manager and contribute to global healthcare advancement. You'll develop and manage strategic relationships with commercial clients in our pharmaceutical services and manufacturing operations. Working at the intersection of business and science, you'll serve as the primary liaison between clients and internal teams to support growth while ensuring exceptional service delivery.

This role offers the opportunity to work with advanced pharmaceutical technologies and processes while developing and executing strategies that directly impact business growth and client satisfaction. You'll collaborate across functions to enhance operational excellence, resolve complex challenges, and ensure we consistently meet our clients' expectations.

• Your role will involve leading client partnerships, manage complex portfolios, and identifying expansion opportunities.
• You'll oversee critical business processes including demand planning, forecasting, contract negotiations, and financial performance.
• As a key member of our commercial team, you'll help shape business strategy while advancing our mission of making healthcare more accessible through innovative pharmaceutical solutions.

Client Experience and Relationship Management:

• Acts as the internal client advocate and leader of assigned business at the site while leading regular and ad hoc customer meetings, site visits, and Business Review meetings with assigned accounts.
• Ensures that service levels are being met, and that required planning and technical information is being exchanged between the site functional departments and customers.
• Leads resolution of significant issues with the client through coordination and teamwork of internal resources to identify and carry out a corrective action plan, while protecting the Softgels Business interests and image.
• Ensures client and Thermo Fisher Scientific are operating in compliance with the contractual requirements (accruals, bill backs, service charges, volume tier metrics, etc.)
• Participates in projects including representing Business Management as a member of process improvement and capital project teams.

New Business Development:

• You will partner with the sales team to identify product and service expansion opportunities, using relationships with existing customers.
• Completes commercial assessments and analyzes data using Excel for services outside the Master Services Agreement.
• Seeks to understand changes, risks, and opportunities to demand forecasts by exploring the marketplace and gathering business intelligence to build demand models.

Financial and Forecast Management:

• Verifies congruency vs contractual commitments in forecasts and ensures client's forecasts are accurately represented in the S&OP.
• Assists in development of annual commercial revenue budget as well as annual operating plan.

Quotations and Supply Agreements

• Understand and supports both the Site and Sales team in the quotations process while representing the site interests in technology transfer and manufacturing supply agreement negotiations.
• Identi…