Receptionist​/Operations Manager

Job Description ROLE OVERVIEW

The Operations Manager is responsible for front-end operations, client solutions, inventory management, and revenue optimization
. This role serves as the bridge between clients, staff, and systems, allowing the Owner to focus on team development, service quality, and scaling the business.

This is not a nail technician role

• Manage daily front desk operations
• Answer client inquiries via phone, text, email, and in person
• Resolve client concerns professionally and efficiently
• Ensure a seamless experience from booking to checkout

• Maintain retail inventory, displays, and stock levels
• Support and encourage retail upselling
• Monitor retail performance and identify growth opportunities

• Track service and retail inventory usage
• Coordinate reorders and prevent shortages or overstock
• Support inventory counts and audits

• Maximize the appointment schedule for efficiency and profitability
• Identify gaps, cancellations, and opportunities to adjust bookings
• Assist with promotions, packages, and revenue-driven initiatives

• Run weekly and monthly reports
• Analyze trends in services, retail, and utilization
• Provide recommendations to improve revenue and operations

• Support backroom or salon operations when required
• Coordinate with technicians to maintain daily flow and standards

• Experience in salon, spa, hospitality, or service-based operations
• Strong organizational and communication skills
• Sales-minded with a client-first approach
• Comfortable with scheduling systems, POS, and reporting tools
• Ability to work independently and problem-solve
• Leadership presence with professionalism and accountability

• Improving client satisfaction and retention
• Increasing retail and service revenue
• Maintaining organization and accountability
• Supporting staff while reducing owner workload
• Helping prepare Cure for future growth and expansion

• Hourly pay: $16–$18/hour (based on experience)
• Opportunity for performance-based bonuses tied to:
  • Retail sales
  • Revenue growth
  • Schedule optimization

This role has the potential to grow as Cure expands.

Cure Waterless Nail Spa is a health-focused, waterless nail spa dedicated to intentional care, clean practices, and elevated client experiences. As we continue to grow, we are looking for an Operations Manager to support daily business operations and help position Cure for long-term expansion.