Leader, Workplace Services – Governance

• Drive workplace initiative strategy from concept through execution
• Align initiatives with Cisco's Connected Workplace vision and business requirements
• Lead complex procurement events, contract negotiations, and agreements
• Ensure third-party services and workplace deployments meet quality, employee experience, and innovation standards
• Manage vendor relationships and partnerships
• Liaise between Workplace Resources and internal stakeholders including Global Procurement Services and Legal
• Lead Core - Context and Go to Market Strategy sessions
• Analyze data and user feedback to improve workplace services
• Apply AI-driven sentiment analysis and workplace metrics to enhance employee productivity
• Use AI and agentic AI for scope development, bid management, bid normalization, analysis, and insights
• Identify and deploy smart building technologies
• Develop workplace technology support models
• Collaborate across internal teams and external vendors to deliver workplace solutions

• Proven experience in Corporate Real Estate (CRE) and Facility Management (FM) operations
• Proven expertise managing large-scale vendor relationships, workplace events, and services
• Understanding of current market conditions and risks related to CRE and FM vendors
• Experience resolving contractual or governance-related escalations and disputes
• Experience leading and scaling teams in complex environments
• Experience with talent development, performance management, and collaborative culture building
• Experience involving Procurement, Sales, and integrated workplace solutions
• Strong leadership track record driving workplace initiatives from strategy through market launch
• Background managing workplace service deployments
• Ability to work in in-person and virtual environments
• Onsite presence 2-3 days per week
• Ability to align workplace solutions with long-term business objectives and market trends
• Ability to navigate a global matrix organization and work across time zones
• Proficiency using data to address operational challenges and improve employee experience
• Excellent collaboration and interpersonal skills
• Ability to operate amid change and reprioritization in a fast-paced global environment

Demonstrates expertise in Corporate Real Estate and Facility Management operations, with a strong focus on managing vendor relationships and leading workplace initiatives. Proficient in utilizing data and AI-driven insights to enhance employee experience and drive strategic workplace solutions.

• Corporate Real Estate (CRE) Expertise
• Facility Management (FM) Operations
• Vendor Relationship Management
• Workplace Initiative Strategy
• Data Analysis and AI Utilization

• Contract Negotiation
• Procurement Management
• Workplace Technology Support Models
• Smart Building Technologies
• Sentiment Analysis
• Bid Management
• Performance Management
• Workplace Service Deployment
• Market Analysis
• Governance Dispute Resolution

• Leadership
• Collaboration
• Interpersonal Skills
• Change Management
• Cultural Building

• Workplace Solutions
• Employee Experience
• Global Matrix Organization
• Integrated Workplace Solutions
• Market Trends