HVAC Service Manager

Salary Range: $80,000–$110,000 + Service Manager Bonus Plan

• Company-provided phone and laptop
• Vehicle allowance or mileage reimbursement
• Comprehensive health coverage:
  Medical, dental, and vision
• 401K with employer match
• Short- and long-term disability insurance
• Paid time off and holiday schedule
• Ongoing training and leadership development

We are seeking a results-driven Commercial HVAC Service Manager to lead a team of HVAC Service Technicians in delivering high-quality service, repair, preventative maintenance, and retrofit solutions.

This position combines field leadership, operational management, financial accountability, technician development, and customer relationship management
. The ideal candidate is a hands‑on HVAC leader who understands both the technical and business sides of commercial service operations.

• Lead, train, coach, and mentor Commercial HVAC Service Technicians
• Plan, assign, and review daily technician workloads and performance
• Conduct performance evaluations and support technician career development
• Manage staffing needs, including hiring, onboarding, and training
• Promote a strong safety culture and ensure compliance with company policies

• Manage daily service operations, including dispatch, scheduling, and materials coordination
• Review technician work and service documentation for quality and accuracy
• Provide technical troubleshooting and field support to technicians
• Optimize utilization of technicians, vehicles, tools, and other resources
• Ensure service calls and projects are completed safely, efficiently, and professionally

• Achieve departmental revenue, gross margin, and profitability targets
• Drive revenue growth across:
• Demand service
• Preventative maintenance agreements
• Service projects and retrofits
• Maintain a 92%+ service agreement renewal rate
• Review service profitability reports and identify opportunities for improvement
• Monitor operational KPIs and implement corrective actions when necessary

• Serve as a primary point of contact for key customers and escalations
• Develop solutions and recommendations for customer HVAC needs
• Assist with estimates, quotes, repairs, and service opportunities
• Build strong, long‑term customer relationships
• Identify opportunities to expand existing customer relationships and service offerings

• 5+ years of commercial HVAC service experience
• Strong knowledge of HVAC equipment, electronics, controls, and troubleshooting
• 1–3 years of supervisory or management experience preferred
• Bachelor's degree preferred, or Associate degree/technical certificate in HVAC or related field
• Proven ability to lead technicians and manage service operations
• Strong understanding of financial performance, productivity, and service metrics
• Proficiency with Microsoft Office, especially Excel, and service management software
• Excellent written and verbal communication skills
• Strong interpersonal, organizational, and problem‑solving abilities
• Comfortable making data‑driven business decisions
• Ability to remain calm and professional during emergencies and high‑pressure situations
• Willingness to work occasional overtime, weekends, and overnight travel as business needs require

• Ability to read HVAC schematics and technical documentation
• Strong understanding of OSHA regulations and field safety compliance
• Experience analyzing service KPIs, gross margins, and profitability
• Ability to identify and implement operational improvements
• Comfortable providing hands‑on technical support to technicians when necessary

• Competitive salary of $80,000–$100,000, based on experience
• Service Manager Bonus Plan
• Company…