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Technical Support IT Consultant

Global Director of Scaled Customer Success & AI Automation

Job in High Point, Guilford County, North Carolina, 27264, USA
Listing for: Kong
Full Time position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading API and AI technology firm seeks a Director of Scaled Customer Success to lead a global team and redefine customer support strategies. The ideal candidate has over 10 years in Customer Success within SaaS, with a proven track record in leadership and automation. Responsibilities include designing a 'one-to-many' customer journey and implementing AI-driven tools for scaling customer experiences.

This role offers the opportunity to impact customer success strategies at a global level.
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