Bike Shop Service Writer

Position Overview

As a Service Writer
, you’ll be the first point of contact for customers needing bike service and repairs. Your role is to provide outstanding customer service, assess bike issues, write accurate work orders, and communicate effectively with both customers and service technicians. You’ll ensure every customer leaves confident in their bike’s care and excited to ride.

• Customer Interaction: Greet customers warmly and listen to their service needs, whether it’s a simple tune-up, a repair, or a major overhaul.
• Work Order Creation: Diagnose and record bike issues accurately while providing detailed work orders for technicians.
• Service Recommendations: Offer expert advice on maintenance needs, part replacements, and upgrades to improve the bike’s performance.
• Scheduling: Manage service appointments, prioritize urgent repairs, and ensure timely delivery of completed jobs.
• Technical Knowledge: Maintain a strong understanding of bike mechanics, including drivetrain systems, brakes, wheels, and e‑bike components.
• Team
  
  Collaboration:
  
  Work closely with service technicians to ensure clear communication and smooth workflow.
• Customer Follow‑Up: Provide updates on service progress and contact customers when bikes are ready for pickup.
• Merchandising Support: Assist in promoting parts, accessories, and service packages that enhance the customer’s cycling experience.

• Cycling Knowledge: A strong passion for cycling and understanding of bike components and maintenance.
• Customer Service
  
  Skills:
  
  Friendly, approachable, and able to build trust with customers.
• Organized & Detail‑Oriented: Able to manage multiple work orders and maintain accurate records.
• Technical Background (Preferred): Experience in bike repair or knowledge of mechanical systems is a plus but not required.
• Team Player: Willing to collaborate with technicians, sales associates, and other team members.
• Communication
  
  Skills:
  
  Strong verbal and written communication to explain complex repairs in simple terms.
• Problem‑Solving Ability: Able to think quickly and offer practical solutions for customers’ concerns.

• Competitive hourly pay plus profit sharing bonus
• Employee discounts on Specialized bikes, gear, and accessories.
• Access to demo bikes for personal use.
• Growth opportunities for those passionate about careers in the bike industry.
• Be part of a supportive and inclusive team.
• Share your love of cycling with customers every day.