ESupport Specialist - Customer Service

Do you tend to have multiple texts, emails, and Facebook conversations going at once? Love helping people but prefer digital communication? We’ve got just the position for you!

How would you like to be our new eSupport Customer Service Specialist?

As an eSupport Customer Service Specialist

• You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way!
• You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
• You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company!
• You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes.
• You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!

• You can be yourself! We don’t give you scripts for how you should message customers back. One of the perks of having REAL people answering online messages for us is that customers get to experience genuine connection with someone who wants to help. Your uniqueness is what we love!
• We’re open from 6am-midnight, 7 days a week.
• HVAC, plumbing, and electrical aren’t just about comfort, they’re about safety, too! When people text or message us for help with their homes, you’ll be that first point of contact that lets them know they’re in the right hands. You’ll be making a huge difference in your community every day!
• You will be in training from 8:00 AM-4:30 PM Monday-Friday.
• Once you are out of training, you will work from 1:30 PM-Midnight, four days a week! You'll rotate weekends, so some weeks you'll work weekends, and some weeks you won't. You'll always know your schedule in advance!
• Start at $19/hr during training, then move up to $21/hr once you're on your shift, with the potential to earn up to an additional $15,000 a year in bonuses!

• You’re great at making people feel comfortable! When something is wrong with your home, it’s easy to get stressed out and scared. You’ve got a knack for showing empathy and taking the time to understand people when they need a listening ear.
• You’re great  only are you good at listening, but you know the right words (and emojis 😊) to solve problems and make people feel good about it!
• You’re a multitasking pro. You don’t have to worry about being bored here. Things can get pretty exciting, and you’re good at keeping up!
• You’d much rather text than call. Nowadays, a lot of people prefer to message a company instead of calling. This is the time to get into a fast-growing part of the business!

The world of digital communication is getting bigger and better by the day.

Submit your application online today!

• High School Diploma or GED
• 1 year of experience with sales and/or customer support via digital correspondence
• Excellent written & verbal communication skills fluently in the English language
• Ability to write and communicate concisely, yet persuasively
• Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
• Strong multi-tasking skills with the ability to assist multiple customers at a time
• Able to think quickly, as well as anticipate & solve problems effectively
• Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
• Proficient skills in Microsoft Office applications including Word, Excel, and Power Point
• Keyboard typing proficiency a minimum of 50 WPM
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)

• Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
• 3+ years of experience in…