Customer Service Representative

Job Description

Customer Service Representatives at IAA provide outstanding customer experiences through in‑person, phone, email, and other communication channels to support business and branch growth.

• Provide a variety of customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

• Ability to communicate comfortably with customers.
• Team player, willing to assist peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

• Medical, dental, vision, and basic life insurance.
• 401(k) plan enrollment with 100% match on first 4% contributed.
• 15 days of paid time off per year.