Sr Adm Support Assistant

Sr Adm Support Assistant (Service Point Specialist)

Department of Community Resources

Final date to receive applications: 7/14/2026

Hiring Range: $20.00 - $26.13/hour. This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This is a customer‑facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC are the Department of Social Services, Public Health, Child Support, Veterans Affairs, and various community service organizations/agencies.

The position is responsible for reviewing information in state and county computer systems to assess need and case status, providing information and referral services, and utilizing the queuing system to successfully route customers to the appropriate portal for the assistance they seek. The position may also provide administrative back‑up to other administrative support functions. The goal of the CRC is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.

3205 Freedom Drive, Charlotte, NC 28208

• Greets and receives customers who are in the Center to seek assistance and/or apply for benefits/services through the Department of Social Services, Child Support Enforcement, Public Health and Veterans Affairs and other Community Partner services offered within the CRC.
• Researches various State and County computer systems to determine case status and to identify need.
• Provides basic answers about services offered and referral information based on customer’s situation.
• Inputs customer’s demographic data into the computer systems as necessary to assign customer to appropriate service area.
• Assigns customers to the appropriate department within the CRC by successfully utilizing the queueing system.
• Scans customers’ documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments’ standard operating procedures within the CRC.
• Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
• Monitors customer activity in the lobby and waiting areas of the CRC to ensure safety and to verify that all customers have been assessed.
• Addresses the needs of customers of diverse languages, ethnic and socio‑economic groups, and those with special needs. When appropriate, utilizes bilingual staff, agency interpreter, or contracted interpreter service using dual phone line or arranges an appointment with qualified interpreter.
• Assesses need for short‑term child care while customer is inquiring or applying for services.
• Must remain informed and knowledgeable of all programs and services offered within CRC including those offered by Community Organizations.
• Maintains personal and professional competency via trainings.
• Performs general administrative duties to include printing, copying, meetings, managing documentation, scanning and data entry.
• Collaborates with staff to ensure the customer workflow is efficient and successful. Keeps current with CRC process changes and ensures that customer communications reflect the correct and current protocols.
• Collaborates with staff to function in support of each other to achieve the mission of HHS and Mecklenburg County; assists with additional lobby services as needed (Scanning, Kids’ Corner, Computer Room, etc.).
• Maintains…