Team Lead - Point, NC

Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a benefits solutions client who is seeking a Customer Service Team Lead to join their growing team. This role is onsite, based out of their High Point, NC office.

• Employment Type:
  
  Open-ended contract (potential to go permanent based off of business need and performance)
• Location:
  
  High Point, NC
• On-Site
  
  Schedule:
  
  100% onsite
• Compensation: $23.00-$25.00/hr
• Benefits:
  LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit

• Leading and mentoring a team of Customer Service Representatives.
• Educating and advising callers on their benefits, the system, and all related processes.
• Processing enrollment-related transactions and taking ownership of issues through resolution.
• Researching customer requests and following up with customers as needed.
• Assisting with company projects and handling administrative tasks.
• Monitoring team performance and providing regular feedback.
• Developing and implementing strategies to improve customer service efficiency.
• Handling escalated customer issues and providing solutions.
• Other projects assigned as needed.

• BA degree preferred or equivalent work experience
• 5+ years of customer service experience, with at least 2 years in a leadership role.
• Strong verbal and written communication skills; must be conversational.
• Extremely resourceful and able to problem solve.
• Ability to provide exceptional customer service consistently.

If you are interested in the Customer Service Team Lead position and qualify based on the previously mentioned requirements, please apply today!

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.