Customer Service Representative​/Inside Sales

FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers at our center. You will work with customers via email, telephone, in‑person, and at their place of business. Your goal will be to build long‑lasting relationships by turning prospects into customers and then into long‑term clients.

• Work with current and prospective customers, and be the first point of contact for walk‑in, e‑mail, and telephone customers
• Provide exemplary customer service and build long‑lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Respond promptly to customer inquiries, communicate clearly to ensure understanding, and treat every interaction with kindness to create a positive customer experience.
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings and be intimately involved in the success of the FASTSIGNS Center

• Ability to work under pressure and tight deadlines
• Ability to stand for long periods of time
• Ability to lift 25 or more pounds
• Present and maintain a good driving record
• Flexibility to lean over a waist‑high table and use back‑and‑forth hand motion to apply vinyl letters and graphics to a substrate when needed

• Outgoing, responsive, eager to learn and with a desire to succeed
• Great verbal and written communication skills
• Strong organizational and time management skills
• Experience in resolving customer satisfaction issues
• Proficient with computer and internet skills, including Microsoft Office
• Basic math skills
• 2–3 years of retail or counter sales experience preferred
• High school diploma or equivalent

• 401(k) benefits
• Company parties
• Free food & snacks
• Paid time off
• Competitive Base Salary + Commissions + Bonuses
• Paid Vacation and Holidays
• Formal Ongoing Training
• Outside Sales Certification Program
• Dental and Vision Program available
• Creative work environment
• Team Culture
• Monday‑Friday 8 AM‑5 PM

FASTSIGNS of High Point is an Equal Opportunity Employer.