Global Customer Care Specialist

About Alight

Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity.

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Associate Customer Service
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Embrace the opportunity to become an Associate Customer Service professional and deliver exceptional support across multiple channels. Leverage your communication and problem‑solving skills to resolve client issues, ensure satisfaction, and contribute to a positive experience. Grow your career in a dynamic, global environment with opportunities for learning and advancement.

Lead Trainer
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Embrace the opportunity to become a Lead Trainer and drive impactful communication and leadership development across our international customer service team. Leverage your expertise in coaching, training, and quality control to shape positive team culture and deliver measurable results. Grow your career with Alight and make a difference in a dynamic, global environment.

Customer Service Analyst
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Embrace the role of a Customer Service Analyst and deliver exceptional support across multiple channels. Leverage your communication and analytical skills to resolve complex client issues, ensure satisfaction, and drive service excellence. Grow your career in a dynamic, global environment with opportunities for professional development and impactful work.

Manager – Claim Operations
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Join our team as a Manager – Claim Operations and lead a high‑performing team to deliver outstanding customer service and operational excellence. Drive process improvements, manage key client relationships, and ensure compliance while coaching and developing your team. Shape the future of claims operations with Alight in a dynamic, growth‑focused environment.

Customer Solutions Specialist
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Embrace the role of a Customer Solutions Specialist and help clients navigate complex retirement and investment questions. Use your expertise in defined contributions and customer service to provide financial guidance, answer inquiries, and support plan participants. Grow your career in a dynamic, flexible environment with opportunities for professional development.