Customer Service Representative; Part-time

Customer Service Representative (Part-time)

Job Category:
Regular

Requisition Number: CUSTO
007451

Troutman, NC 28166, USA

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and every customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

• Explain and educate customers on the repair process at a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate rental car and tow companies to provide a one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and, if not available, by a designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
• Follow up on all past and present DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices with the payables report daily and monthly (as applicable).
• Ensure all customer comfort items are always fresh and available for customers and maintain the customer waiting area.
• Perform other administrative tasks and duties as required to meet the needs of the business.
• Other duties as assigned.

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi‑tasking skills, good time management, and the ability to adapt easily to a fast‑paced environment.

Classic Collision is an Equal Opportunity Employer. We do not discriminate against employees or candidates on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Equal Opportunity

Employer:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.