Customer Service Rep; Wed - Sat

Customer Service Representative (CSR)

Responsible for providing high quality, professional customer service. Acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems, offers solutions in a positive manner.

• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; complete other related tasks in a high-volume, fast-paced environment.
• Check in all carriers for appointments and ensure quality and accuracy of processing.
• Accurate input and verification of merchandise receipts on a timely basis.
• Maintain current customer contracts accurately and in a confidential manner.
• Organize all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner.
• Generate and retain all required reporting for the customer and Saddle Creek.
• Process customer orders on a timely and accurate basis according to customer request.
• Communicate with the customer verbally and in writing with a professional and positive attitude.

• Associate’s Degree preferred;
  High School Diploma or GED required.
• At least six (6) months of experience in a customer service role.
• Experience with a warehouse management system (WMS) preferred.
• Strong communication skills both verbally and in writing, especially through e-mail and over the phone.
• Strong interpersonal skills.
• Good problem‑solving and prioritizing skills.
• Ability to effectively manage and resolve conflict.
• Attention to detail to prepare and maintain accurate records and reports.
• Ability to follow both written and verbal instructions.
• Technology savvy; proficiency with Microsoft Outlook, Word, Excel and knowledge of PowerPoint preferred.
• Comfortable working in both office and warehouse environments with wide temperature ranges.

• Weekly pay with skill pay and shift differentials.
• Benefits package including medical, dental, vision and medical reimbursement.
• Medical employee‑only premium less than $10 per week with wellness discounts.
• Health Savings Account (HSA) with annual employer contribution.
• Weekly 401(k) match.
• Vacation immediately upon hire.
• 8 holidays per calendar year.
• Personal time after 90 days.
• Employee Assistance Program (EAP) and identity theft protection.
• Tuition reimbursement.
• Company‑paid life insurance and short‑term disability.

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster. View the E‑Verify posting. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to Disability. and let us know your contact information and the nature of your request.