Team Lead - Point, NC
Listed on 2026-07-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Overview
LaSalle Network is seeking a Customer Service Team Lead for a benefits solutions client. This onsite role is based in High Point, NC. The Team Lead will serve as a primary point of contact and leader for a team of Customer Service Representatives, ensuring that incoming calls related to healthcare benefits, life insurance benefits, disability plans, and other HR-related services are handled efficiently and effectively.
PositionDetails
- Employment Type:
Open-ended contract (potential to go permanent based on business need and performance) - Location:
High Point, NC - On-Site
Schedule:
100% onsite - Compensation: 23.00 - 25.00 USD per hour
- Benefits:
LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit
- Lead and mentor a team of Customer Service Representatives.
- Educate and advise callers on their benefits, the system, and related processes.
- Process enrollment-related transactions and take ownership of issues through resolution.
- Research customer requests and follow up with customers as needed.
- Assist with company projects and handle administrative tasks.
- Monitor team performance and provide regular feedback.
- Develop and implement strategies to improve customer service efficiency.
- Handle escalated customer issues and provide solutions.
- Other projects assigned as needed.
- BA degree preferred or equivalent work experience
- 5+ years of customer service experience, with at least 2 years in a leadership role
- Strong verbal and written communication skills; must be conversational
- Extremely resourceful and able to problem solve
- Ability to provide exceptional customer service consistently
If you are interested in the Customer Service Team Lead position and qualify based on the requirements, please apply today.
Cas Ngiramowai
Recruiting Lead
LaSalle Network
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