Intake Specialist, Level 3

Responsibilities

• Process a variety of requests, inquiries and transactions via phone, email, fax, and mail.
• Review requests to ensure accuracy.
• Support internal and external customers via phone or email.
• Document all pertinent information related to the call or inquiry.
• Gather and analyze data to provide feedback to Team Leads.
• Verify member benefits and eligibility.
• Maintain and update Service Requests.
• Triage and assign all incoming inquiries in a timely manner.
• Provide clinical review outcome notification to members and providers.

• High school diploma or GED.
• 3+ years of experience in a related field.
• Prior call center experience, strongly preferred.
• Excellent verbal and written communication skills.

Demonstrates strong communication skills and the ability to process and document customer inquiries efficiently. Experienced in call center operations with a focus on customer support and data analysis.