Customer Service Personnel

We are looking for individuals who want to join our team in Fort Bragg, North Carolina.

Job Opportunity:
Customer Service Personnel (Verifying Official)
Location: Fort Bragg, North Carolina
Start Date: Immediate
Schedule: Full-Time, On-Site

Make a Difference

Every Soldier, retiree, and family member who walks into the Fort Bragg  office is counting on someone to get their credential right — the card that gets them on post, onto the network, and into the benefits they earned. That someone is you. As a Customer Service Personnel, or Verifying Official, you confirm who people are and issue the Common Access Card (CAC) and Uniformed Services Identification (USID) card the Department of Defense runs on.

• Verify identity and eligibility and issue CAC and USID cards using Real-Time Automated Personnel Identification System (RAPIDS) workstations.
• Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards.
• Staff a customer-service window or telephone appointment line, and record each appointment in real time as you service the customer.
• Account for card stock and consumables, keep them secured, and follow established  procedures.

• Customer-service oriented and steady when the lobby is full.
• Detail-oriented — you double-check the record before you commit it.
• A teammate who will cross-train across the workstation, the window, and the phone line.

• Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process.
• U.S. citizen able to obtain a CAC.
• Fluent in English.
• Prior customer-service experience; prior , personnel, or administrative work is a plus.

• Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.
• Flexible coverage options — A co-work option (with Government approval) that lets you and a teammate share a position and schedule time off without leaving the mission short.
• Predictable schedule — Steady, on-post work with hours you can plan your life around — no nights or weekends.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.