Service Coordinator

Service Coordinator

LHH is partnering with a client in High Point searching for a Service Coordinator. This role is open due to an increase in business and growth! This role will be onsite M-F 7:30AM-4:30PM, permanent with full benefits paying $55-60k. Prior experience in the HVAC industry and/or working closely with Technicians required to be eligible for this role! Transportation dispatch will not translate for this role.

Responsibilities:

• Receive new work order requests via phone/email queue
• Enter work orders, order specifications, and quotes
• Schedule Technician based on location, client needs, and availability
• Answer calls from Technicians regarding parts, issues, or delays
• Act as liaison between client, Technician, and internal departments to complete requests within a timely manner
• Track project through to completion
• Close project out in system and process for invoicing

Qualifications:

• Prior experience in the HVAC industry and/or working closely with Technicians required to be eligible for this role
• Must be a true team player, able to multi-task and prioritize
• Even-keeled demeanor, not one to get flustered easily
• Must have strong attention to detail