Client Support Representative Onsite​/Offsite

We are seeking a professional, reliable, and client-focused Client Support Representative to assist clients with questions, requests, account information, and service-related concerns. The ideal candidate will communicate clearly, resolve issues efficiently, and maintain a positive client experience. This position may be performed onsite, offsite, or in a hybrid arrangement depending on business needs.

Key Responsibilities
* Serve as a primary point of contact for clients by phone, email, chat, and other approved communication channels.
* Respond to client questions and provide accurate information about services, procedures, and account-related matters.
* Listen carefully to client concerns and identify appropriate solutions.
* Process client requests and update information in company systems.
* Document client interactions, requests, and resolutions accurately.
* Follow up with clients regarding outstanding questions, requests, or documentation.
* Escalate complex or unresolved issues to the appropriate department or supervisor.
* Coordinate appointments, services, or other client-related activities when needed.
* Maintain accurate and confidential client records.
* Provide professional and courteous service during all interactions.
* Work with internal teams to resolve client concerns efficiently.
* Follow company policies and established service procedures.
* Perform other administrative and client-support duties as assigned. Qualifications
* High school diploma or equivalent preferred.
* Previous client service, customer service, administrative, or support experience preferred.
* Excellent verbal and written communication skills.
* Strong listening, problem-solving, and interpersonal skills.
* Good computer skills and familiarity with email, databases, and office software.
* Strong attention to detail and organizational abilities.
* Ability to handle confidential information appropriately.
* Ability to multitask and prioritize responsibilities.
* Professional, dependable, and customer-focused attitude.
* Ability to work independently when offsite and collaboratively when onsite.