Parts and Service Representative
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2026-09-25
Listing for:
Industries Machinex INc.
Full Time
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
- Lieu 716 Gallimore Dairy Road, Suite 103, High Point, NC
Do you wish to participate in large-scale projects within a dynamic company that is focused on high technologies and committed to the environment? Machinex has a position for you!
Choosing Machinex means choosing to be part of a big family that values personal development.
In briefSoftware Epicor Software Office
Software Epicor Software Office Written languages EN | Advanced Spoken languages EN | Advanced
Advantages- Health insurance
- Life insurance
- Vision insurance
- Employee assistance program
- Flexible spending account
- Health savings account
- Paid time off
- Referral program
- Serve as the main point of contact for all spare parts and after-sales service inquiries from assigned customers.
- Support customers through to the complete and satisfactory resolution of their requests.
- Efficiently prepare and process quotations and orders within established deadlines, while ensuring a high level of quality.
- Assess technical requirements based on customer requests (required parts, labor, specialized tools, etc.), then plan and closely follow up on service interventions.
- Actively collaborate with internal teams and suppliers to provide effective, sustainable solutions tailored to each situation.
- Have education in a field related to mechanics or relevant experience in parts, sales, or technical customer service;
- Be comfortable using the Microsoft Office suite and ERP-type data processing software;
- Have functional proficiency in English to ensure high-quality customer service in both languages;
- Demonstrate strong interpersonal skills with a clear focus on customer service and follow-up;
- Be structured, well-organized, and quality-oriented;
- Be proactive, autonomous, resourceful, and able to analyze problems and find effective solutions.
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