Student Success Specialist​/Academic Advisor

Job Summary

Reporting to the Senior Director of WP Online Student Support, the Student Success Specialist/Academic Advisor supports online learners – particularly adult learners – by fostering an engaging, inclusive, and student‑centered virtual environment. This role provides comprehensive, end‑to‑end support from acceptance through degree completion, integrating academic advising, financial guidance, academic support, and resource‑connection to promote overall student success. In addition to direct student support, this position plays a key role in enhancing the unit’s web presence and leading strategic communication efforts.

With a smaller caseload, the Specialist/Advisor is positioned to take on expanded responsibilities in marketing, communications, and program development. Working collaboratively with the Associate Director and Assistant Director, this role contributes to the design and implementation of targeted initiatives – including student engagement and resource‑connection programming – aimed at promoting enrollment, persistence, and timely degree completion for adult learners.

• Maintain a caseload of WP Online undergraduate students from acceptance through graduation, with a balanced advising load that supports expanded responsibilities in web presence, marketing, and communication efforts.
• Advise students on academic curricula, program requirements, majors, and online program policies and processes to facilitate academic progress and timely degree completion and support inclusive engagement with English language learners.
• Respond promptly to student inquiries via email, phone, and virtual meetings; provide accurate information and assist students in navigating communication with faculty regarding course concerns.
• Track academic progress for assigned students; conduct proactive outreach to those in academic difficulty and make referrals to campus resources as appropriate.
• Develop and implement targeted programming to support returning adult learners, including onboarding modules, orientation sessions, and resource‑connection initiatives that enhance readiness, persistence, and long‑term success.
• Support general onboarding and success services for all new WP Online students. Collaborate with Enrollment Management offices—including Undergraduate Admissions, Registrar, Financial Aid, and Student Enrollment Services—to ensure smooth matriculation and acclimation to WP Online.
• Participate in weekly strategic meetings with the College of Adult and Professional Studies (ACT Team) to address student barriers, promote success, and support ongoing program development.
• Support and enhance the unit’s web presence and communication strategy by maintaining and updating webpages, including faculty resource content, contributing to marketing initiatives, and creating and managing social media content.
• Collaborate on the development of engaging digital content that promotes programs, highlights student success stories, and strengthens the overall visibility of CAPS.
• Maintain and streamline communication workflows by supporting and implementing automated communication initiatives (e.g., email campaigns) to ensure timely, consistent, and effective outreach to students, faculty and staff.
• Stay informed on emerging trends, pedagogies, and best practices related to online learning, adult‑learner success, and AI‑enhanced advising technologies.
• Represent WP Online in campus‑wide discussions related to online learning, virtual student services, adult‑learner support, and technology‑enhanced advising initiatives.
• Establish and maintain effective, collaborative working relationships with university leadership, administrators, faculty, and staff.
• Serve on University committees as required.
• Assist with tracking WP Online initiatives, including longitudinal tracking, outcomes reporting, key performance indicators, program effectiveness, and documentation through required reports.
• Perform other duties as assigned that are appropriate for the position.

• Bachelor’s degree in IT, Communications, Marketing, or related field from an accredited college or university required;
  Master’s…