Installer Service Specialist

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery.
• Route delivery specialists to ensure customers receive orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards, including vehicle inspections and mileage entry.
• Assist Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all products/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and properly tag/labeled returns.
• Assist at front counter, retail counter, backroom duties (auto‑load, returns, stock), customer labor claims, and other duties as assigned.

• Strong background in mechanics.
• Above average communication skills.
• Hands‑on knowledge of automotive repairs (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Competitive wages and paid time off; stock purchase plan and 401(k) with employer contributions; medical, dental, and vision insurance with optional FSA; team member health/wellbeing programs; tuition educational assistance; career growth opportunities.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, title or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431.