Senior Bank Teller​/Senior Financial Services Representative

Senior Financial Services Representative at Smart Bank.

• Medical, dental, vision, life, and disability insurance
• 401(k) plan with 4% employer match
• Generous paid time off (PTO), Smart Flex Days, and 11 paid company holidays
• Paid community involvement
• Company apparel
• Tuition reimbursement

• Providing excellent customer service and meeting client needs efficiently and friendly
• Enhancing Smart Bank’s image through proactive client‑driven service
• Processing complex financial transactions
• Serving as the primary point of contact for clients and directing inquiries appropriately
• Managing lobby operations: greeting clients, offering hospitality, ensuring refreshments
• Accurately receiving deposits and payments, verifying checks, issuing receipts, and giving credit in accordance with bank policies
• Providing account information to clients
• Cash checks and accept withdrawal requests per bank policies, referring questionable transactions to supervisor
• Providing special services such as redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders
• Processing payments for credit cards, local utilities, and other services and ensuring cut‑off
• Complying with all applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act
• Performing other duties as assigned

• High school diploma or equivalent
• Prior experience in cash handling
• Exceptional customer service skills
• Six months of banking experience including new account opening, cash vault custodian, and ATM custodian duties
• General accounting knowledge (debits, credits, balancing)
• Ability to cross‑sell banking products and services
• Sound judgment in decision‑making using established guidelines
• Knowledge of teller drawer equipment (PODs, recyclers, cash drawers, etc.)
• Computer competency:
  Microsoft Windows, Word, Excel, Outlook, typing, ten‑key proficient
• Strong math skills
• Strong written and oral communication skills
• Detail oriented and team oriented
• Positive attitude and high integrity
• Regular attendance
• Willingness to accept new ideas and changes

Routine standing, sitting, bending, and stooping; occasional lifting up to 40 pounds; standing for long periods; frequent wrist, hand, and finger movements; average visual acuity; average hearing; may require travel to branch locations and training sessions; must be available for required schedule, including Saturdays.