Advisor Service Specialist

Advisor Service Specialist 2 - Contingent Overview

Step into a role where customer support, technical issue resolution, and documentation all come together. As a Customer Service Specialist 2 (Contingent), you'll support account management, operations, and customer service across moderately complex requests - helping internal teams and customers find clear, accurate resolutions. You'll also identify process improvements and apply independent judgment to evaluate routine-to-moderate technical challenges in a brokerage environment.

This is a great opportunity for someone who wants to grow within financial services and bring strong documentation discipline to a customer‑facing operations setting.

• Brokerage environment experience (required)
  • Experience working alongside financial advisors, traders, or equivalent brokerage exposure
• Financial services / customer service experience
  • 2+ years in Customer Service, Financial Services, or Contact Center (or equivalent via experience, training, military experience, or education)
• Licensing familiarity with FINRA requirements
  • Must be licensed and familiar with SIE or other FINRA licenses
• Strong documentation experience (major part of the role)
  • Document cases accurately
  • Code FINRA-related regulations
• Series 7 / capital markets exposure
  • Series 7 (Capital Markets) experience is required
• Trade support fundamentals
  • BAU processes such as trade capture
  • Interest rate middle office side exposure
  • Ability to support trade booking
    , identifying/correcting errors, and handling trade flow tasks
• Trade settlements background
  • Familiarity supporting trade settlement processes
• Fast learning mindset
  • Ability to quickly learn new systems and traded product concepts
• Customer interaction readiness
  • One day per week taking calls (
    very low volume: ~5-10 calls total
    )

• Series 7 trading experience (capitalize on trading-side exposure)
• Finance degree
• Interest in building a long‑term career in brokerage

• Preferred: Finance-related degree
• Preferred experience level: 2+ years in customer service and/or financial services (brokerage exposure required)

• Training & work model
  • 30 days onsite training
    , then hybrid
    : 5 days onsite / 5 days remote
• Schedule:
  Monday-Friday, 7:30 AM-4:00 PM
• Location:
  Charlotte, NC
• Work setting: Contingent role supporting brokerage operations and customer issue resolution

If you're licensed, detail-strong, and ready to support brokerage operations through excellent documentation and customer-focused problem solving, apply now and take the next step in your financial services career.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.