Fraud Operations Analyst

Responsibilities

• Supports monitoring of customer financial accounts against various fraud prevention strategies
• Addresses fraud concerns reported by clients and associates
• Escalates suspicious activity that may be risky to the financial institution and customers
• Places outbound calls to validate fraud detection alerts with clients
• Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
• Documents investigation actions and mitigation actions
• Researches customer claims and gathers evidence regarding potential fraud activity
• Provides control feedback to continually improve efficacy
• Works with customers to verify account activity

• University (Degree) Preferred
• No Experience Required
• Operations and/or phone center experience
• Working knowledge of fraud industry practices
• Analytical skills with the ability to solve complex problems and execute on solutions
• Knowledge using Generative or Traditional AI software solutions or tools

• fraud prevention strategies
• fraud detection
• investigation actions
• mitigation actions
• analytical skills
• problem solving
• Generative AI
• Traditional AI

• communication
• customer service
• attention to detail

• University Degree