Credit & Collections Specialist - High Point, NC, USA

Credit & Collections Specialist

We currently have an opportunity for a Credit & Collections specialist as part of our credit team, supporting sales to the retail industry, including furniture stores, department stores and internet retailers. This position requires an organized, assertive and responsible individual, possessing good analytical and communication skills.

Specific Responsibilities will include:

• Manage an assigned portfolio of accounts, and execute appropriate collection strategies to improve DSO, Collection Targets, and other Key Performance Indicators
• Initiate outbound collection calls and e-mails to past due customers, to negotiate and coordinate the timely payment of outstanding invoices
• Identify collection concerns, issues impeding payment, and reconciliation issues
• Identify and escalate customer deductions or disputes and monitor resolution
• Work with other departments to ensure customer satisfaction
• Advise outside Sales Reps of problem accounts & request assistance where needed
• Escalation of problem accounts to Credit Manager when necessary
• Setup of new dealer accounts, initiate trade reference requests and order credit bureau reports
• Release orders from credit hold daily, based on departmental guidelines
• Provide General Support and other duties as required

Education/Experience

Required:

• 3+ years commercial collections experience preferred
• Strong interpersonal & analytical skills
• Strong organization and time management skills
• Ability to be tactful yet assertive with good negotiation skills
• Strong verbal & written communication skills
• Ability to work independently and as part of a team
• Understanding of credit and accounting is an asset

If you have excellent organizational, interpersonal skills and you are seeking new challenges with a company committed to its core values of trust, honesty, and respect for its customers and employees, we invite your resume & cover letter. Magnussen offers a competitive salary and benefits and has a reputation for being a great place to work. Your next career move could start here — we look forward to receiving your CV.