Specialist, Bundled Client Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Our work helps people retire more successfully, with products and services that support financial well-being of retirement plans and their participants. With strong teamwork and an outstanding culture, we combine technical expertise with relationship management to create better futures for these plans. If you are ready to put your knowledge of financial products and services to use, can anticipate and solve challenges and provide outstanding customer service, we want to know more about you!

As a Specialist, you’ll handle assigned caseloads to assure that plans are administered according to the plan documents and agreements with the client. You will manage relationship with clients by working with producers, clients, accountants and attorneys in design and ongoing administration of plans, providing assistance to clients with governmental audits, preparing and conducting plan sponsor/participant meetings, providing expertise to sales personnel in the design, development and presentation to prospective customers.

• Conducts quarterly plan checkup reviews with plan sponsors.
• Serves as shared point of contact for plan sponsors and financial professionals.
• Develops and manages relationships with internal/external clients and business partners.
• Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and business.
• Communicates with plan sponsors, their representatives and/or producer about the sale or administration of qualified retirement plans.
• Schedules and coordinates client visits.
• Reviews/consults with plan sponsors on document/amendment changes.

May perform other responsibilities as assigned.

Reports to Operations Division Manager or Unit Manager and does not have direct reports.

Undergraduate studies or equivalent related work experience.

FINRA Series 6 license - Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Four years of financial services experience in retirement plans with some background in direct access and consultation with clients.

Advanced knowledge of retirement plans, ERISA and IRS requirements. Understanding of complex financial concepts. Detailed knowledge of qualified retirement plan concepts, understanding plan documents, reconciliation of plan assets and thorough knowledge of Internal Revenue Code and Department of Labor regulations. Working knowledge of investments including annuities, mutual funds, employer stock and partnerships, etc. and the financial market place. Continuous development in laws and regulations about qualified retirement plans, continuous improvement and customer service.

Ability to communicate effectively, both verbally and in writing. Ability to analyze and recommend solutions to business issues. Ability to explain governmental requirements and investment products to plan sponsors, their representatives and producers. Ability to analyze the business needs of a customer or potential customer to develop and design the appropriate plan(s) to fit the needs and desires of their client(s).

Must have working knowledge of products, services and processes of the related business unit. Ability to develop and maintain strong collaborative relationships with business unit and client. Ability to lead multiple tasks and projects. Ability to evaluate and recommend problem resolutions. Must have strong interpersonal and facilitation skills. Must be able to lead multiple tasks and projects. Must have the ability to research issues thoroughly, evaluate and recommend issue resolutions.

Proven problem-solving skills in identifying problem situations and generating viable solutions.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Regularly and consistently demonstrates the Nationwide Values.

Exempt (Not eligible)