Public Safety Telecommunicator Trainee

Position: 911 Public Safety Telecommunicator Trainee
Compensation Range

$21.94 - $28.11

Please note:

This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

Who We Are:

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.

We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

Our Core Values:

* Integrity:
Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.

* Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.

* Partnership:
Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.

What We Offer:

The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

* A guaranteed life-long monthly pension, once vested after 5 years of service

* 401K and 457B Retirement Plans

* PTO earned within first year

* 12 Paid Holidays per year

* Tuition Reimbursement Plan

* Competitive medical, dental, and vision plans effective day one

What You'll Do:

Public Safety Telecommunicators are the first of the first responders who work as a team of responsible technical professionals to provide the critical link between the community and emergency responders. Telecommunicators coordinate the responses for the City's Fire and Law Enforcement Departments, while relaying calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point.

Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern public safety environment. Telecommunicators work in teams, under the direction of a Telecommunications Supervisor, in 12-hour shifts to provide service 24-hours every day of the year.

Essential Tasks & Responsibilities:

* Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system.

* Uses digital trunked mobile radio system to coordinate efficient emergency responses, relays calls for services, passes along operational information and messages, monitors the radio system to document self-initiated public safety activity by field units, and responds to distress calls from field units; conducts accountability and safety procedures as necessary.

* Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response.

* Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials.

* Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses.

* Works with Telecommunicators from other agencies, sworn and civilian Law Enforcement personnel, Fire Department personnel,…