Patient Access Advocate Lead

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Essential Job Function

* Acts as a resource to be the first point of contact for patients and guests upon entrance.

* Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.

* Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.

* Collects eligible copays consistently and has a high collection rate.

* Reviews registration of patients and ensures processes and procedures are followed according to organization standard.

* Trains and supports new hires in the department as well as advises on payment postings and insurance questions.

* Performs other duties as assigned.

Education

* Required:

High School Diploma or equivalent

Experience

* Required:

5 years

Licensure/Certification /Listing