Advocate - Central Regional Hospital

Position: Advocate I - Central Regional Hospital
Agency Dept of Health and Human Services Division State  Operated Health Care Facilities Job Classification Title Advocate I (S)
Position NumberGradeNC
10

About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work The primary purpose of the Advocate I position is to provide Advocacy services to Central Regional Hospital. This is accomplished by providing technical assistance to facility staff, including monitoring, consulting and training in regard to rights issues, responding to complaints regarding services and investigating alleged rights violations. The Advocate helps to assure that customers are represented at all levels of the assigned facility and that the facility’s systems follow appropriate statutes, administrative codes and standards to uphold customers’ human, civil and legal rights and to meet the customers’ needs for dignity, safety, care, treatment and habilitation.

Knowledge

Skills and Abilities

/Management Preferences Salary Range: $43,267.00 - $75,718.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Substantial knowledge of mental health, developmental disabilities and/or substance abuse services systems.

A thorough knowledge of and the ability to interpret the following is essential:
North Carolina's Patient's Rights Laws (General Statues and NC Administrative Code), JCAHO standards, federal HIPAA laws, CMS Standards, ICF Regulations, Nursing Home (OBRA) Regulations, North Carolina Mental Health Laws, Office of State Personnel Policy and Procedures, Division and facility policies.

Considerable interviewing, investigating and negotiating skills are vital to achieve desirable resolutions of complaints, grievances and allegations.

Ability to independently plan and coordinate daily work to accomplish all work goals in desired time frames.

Have capacity for critical thinking and possess analytical skills as well as the ability to exercise these skills even under stressful conditions, in order to analyze data, compile reports, present information to teams/committees and the general public, etc.

This is a full-time position and eligible for the full State benefits package including health insurance and retirement. The normal work schedule is Monday - Friday, 8:00 a.m.

- 5:00 p.m.; however, flexibility is required to meet facility needs. The availability of this Advocate is ensured through his/her participation in a 24 hour on-call schedule, with an exception that on-call duty is equally assigned within the Advocacy Department. Monetary compensation in the amount of $2.00 per hour is granted to this employee on-call coverage.

Compensation and Benefits :
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the NC DHHS Benefits and Wellness website for more information.

About the…