Assistant housekeeping manager

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Reports To:

Housekeeping Manager

Supervises:
Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required

General

Purpose:

Assists the Housekeeping Managerin supervising the daily operations of the housekeeping staff, promoting a safe environment and quality serviceto achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Supervise the housekeeping employees, motivate theteam through training, development, empowerment, coaching,and counseling.

Recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas, and back ofhouse.

Ensure compliance with accident/loss preventive programs.

Achievea high level of cleanliness and guest satisfaction.

Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Work with the front desk staff tohelp resolve guest issues that arise.

Refer and follow-up on maintenance issues/problems with Engineering to protect hotelassetsand to ensure a safeand accident free environment for guest and employees.

Log items into the Lost and Found and answer inquiriesfromguests to meet overall lost & found satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and property.

Assist Housekeeping Managermonitorsthe performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards.

Communicate within all departments of thehotel.

Responsible for learning and being efficient usingthe 21c checkbook.

This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.

Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Be able to manage the department in absence of the Housekeeping Manager

Scheduled days and times may vary based on needs.

Other duties as assigned by your supervisor or manager.

Athorough knowledge of the Housekeeping field.

Ademonstratedability todetermineacourse of action based on knowledge of workplace policies and procedures

Supervision/management experience and skills.

Ability to compile facts and figures.

Ability to meet andmaintainbudget.

Must be able to open, close, or work any shift during special events.

Must be computer literate

High school diploma or equivalent

Two to three full years of employment in a related position with this company or another organization.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: All your information will be kept confidential according to EEO guidelines.