Quant Analytics Manager-Consumer Segmentation & Research

Job Summary

As a Quant Analytics Manager on the Customer Segmentation & Research team, you will manage and mentor a team of researchers, guiding end-to-end quantitative studies that inform product and business strategy. You’ll leverage your expertise in SQL, Python, and statistical methods to analyze diverse datasets, synthesize findings, and deliver executive-quality insights. Your work will help shape the next generation of research, drive process improvements, and foster a culture of empathy and innovation.

You’ll partner closely with product leadership, senior business executives, and cross‑functional teams to champion user experience and integrate research into design and development.

• Lead quantitative research studies, including survey and big data analysis
• Collaborate with internal and external stakeholders, including senior executives
• Drive process improvements and contribute to the vision for research
• Communicate findings clearly and deliver top-quality insights
• Champion user experience research and integrate into product development
• Train and mentor junior team members

• 5+ years of experience planning and executing user research studies
• Strong programming skills in SQL and/or Python; experience with large datasets
• Proficient in statistical concepts and methods
• Strong analytical, problem‑solving, and communication skills
• Experience mentoring and training junior team members
• Ability to drive multiple initiatives with minimal guidance
• Familiarity with banking and finance preferred
• Experience with B2B research a plus

• PhD/Master or equivalent in Statistics, Mathematics, Computer Science, Data Science, Social Science, or relevant fields

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.