End User Computing Administrator

Job Summary

The EUC Administrator is responsible for managing and maintaining the desktop environment of the company, providing high-level support and expertise in managing end‑user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying and configuring applications, and ensuring optimal performance and security of all end‑user devices.

• Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.
• Administer user access, system services, configurations, and develop tools to monitor performance and availability of applications.
• Provide technical support to end‑users, resolving hardware and software issues.
• Support PCs and all client devices, keep current with workstation configurations and management tools.
• Oversee deployment, configuration and maintenance of desktops, laptops, and mobile devices.
• Procure end‑user hardware as needed.
• Monitor performance of end‑user computing solutions and deliver enhancements.
• Ensure IT systems and solutions comply with company policies and industry regulations.
• Develop and manage an Asset Control and warehouse inventory management application for the IT department.
• Create documentation to support IT resources and end‑users.

• Onsite with hybrid capabilities.
• Open office environment.
• Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.
• 24‑hour on‑call support will require some nights and weekends.
• Required to carry cell phone and be accessible after hours as needed.

• High school diploma or GED equivalent.
• 3+ years of end‑user computing or System Administration experience.
• Proficiency in Windows and iOS operating systems, M365, and remote support tools.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Valid driver’s license required.

• Bachelor’s degree or relevant work experience.

• Strong work ethic.
• Highly proactive mindset.
• Strong attention to detail.
• Positive attitude and desire to be a team player.
• Flexibility to work outside of normal business hours as needed.
• Desire to learn and be involved in new business opportunities.
• Ability to manage multiple concurrent projects and associated resources.
• Collaboration with teams across the business.
• Demonstrated ability to create leadership‑level output.
• Organized and able to coordinate a large volume of requests.
• Demonstrated ability to multitask in a dynamic environment.
• Ability to work independently and collaborate as a key team contributor.
• Ability to build positive relationships with customers, both internal and external.
• Excellent verbal and written communication skills.
• Safety mindset and acceptance of a safety culture.

• Occasionally requires lifting up to 50 lbs as appropriate to perform duties and responsibilities.
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction‑grade work boots (only as necessary based on safety rules; not required as part of normal job duties).
• Must be able to adhere to long periods of standing, walking, or sitting.
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
• Ability to enter text or data into a computer by means of a traditional keyboard or 10‑key numeric keypad.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.